Word Cloud
Assist Law Enforcement to reduce the time required to analyze search results
Graph Analytics
Assist with identifying connections between complaints as consumers may file same type of complaints against a company but with different names, phone numbers or when company use…
Analytic Sandbox
Provides a managed data analytics platform to help FTC staff perform data analytics tasks supporting various business purposes, by utilizing Python and other tools, with ML (Machi…
Developer Productivity
Solve challenges and inefficiencies in development
Relativity Active Learning
Manual document coding is very time consuming during the legal review process
Relativity Integrated Veritone
Manual document translation and audio file transcription is time consuming and of inconsistent level of accuracy.
Microsoft 365 Copilot
Staff performing manual, time-consuming activities, taking away focus from higher-value tasks.
CRC Call Summarization
The process of summarizing consumer complaints relies heavily on the subjective judgment of CSRs (Consumer Service Representative) to identify and document the key points of each…
Azure Databricks Assistance
Address the challenges of manual data analysis and coding inefficiencies
IVR Automated Voice Assistant
Reduce cost of call volume for requests for information which are low value contacts for law enforcements while maintaining positive customer experience.
GenAI Mail Scan
The difficulties of interpreting handwritten and poorly formatted documents by staff leads to increased manual labor required to accurately read and enter data into all fields.
Azure ML
Ad-hoc Machine learning tasks are taking longer time to train and review results
DNC IVR Audio File Transcription
The DNC IVR (Do Not Call Interactive Voice Response) comments audio files are not being transcribed, requiring users to click the link and listen to understand the IVR complaint.
Counterparty Risk Anomaly Detection
Ginnie Mae is responsible for analyzing counterparty risk profiles of mortgage issuers who participate in Ginnie Mae’s program. Ginnie Mae analyzes data from multiple sources to i…
Subledger Data Quality Machine Learning
Ginnie Mae analyzes Master Sub-Servicer (MSS) transaction data on a monthly cadence. The AI solution allows Ginnie Mae to detect anomalies in this data that would not be detecte…
Automated Draft Narrative Reports Previously "Automating Draft Counterparty Credit Narrative Reports"; have since expanded to general enterprise use.
Ginnie Mae uses Natural Language Generation (NLG) to implement coded rules and generate draft narratives/memos. This application of AI enables processing efficiency and reduces er…
Voice of the Customer
The Office of the Chief Financial Officer, Customer Experience Team works across the department to develop a deep understanding of who our customers are and how we can best serve…
Quantitative Text Analysis
Translation of Digital Media
Microsoft Copilot
To support the HUD Secretary's directive to improve efficiency, HUD has a need to offer office productivity tools and capabilities. This would include the ability to automate repe…
Amazon Textract for automatic signature identification
The Homeownership Center (HOC) staff is required to review and validate each Case Binder.
Email Assistant
The Federal Housing Administration (FHA) Resource Center is receiving a surge of an unprecedented number of emails requests in the contact center and needs a way to reduce the ema…
CAISY - Workforce Training Conversation Simulator
CAISY is designed to solve the challenge of helping employees practice and improve difficult workplace conversations in a safe, realistic environment.
FHA Resource Center Chatbot
Expanding the ability to answer calls with a Virtual Assistance Chatbot and Voice Bot on the Interactive Voice Response system 24/7 at the Federal Housing Administration (FHA) Res…