IVR Automated Voice Assistant
Description
Reduce cost of call volume for requests for information which are low value contacts for law enforcements while maintaining positive customer experience.
Detailed example
Automated IVR voice responses to consumer inquiries.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Enhances user experience by providing RFIs (Request for Information) accessible 24x7 rather than limited to working hours.
Audit / financial statement impact
Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Controls / human review
ATO: Yes; PIA: https://www.ftc.gov/system/files/ftc_gov/pdf/Sentinel-Network-Services-PIA.pdf