FHA Resource Center Chatbot
Description
Expanding the ability to answer calls with a Virtual Assistance Chatbot and Voice Bot on the Interactive Voice Response system 24/7 at the Federal Housing Administration (FHA) Resource Center / Contact Center.
Detailed example
Responses with information from the 2200+ publicly published FAQs for inquires received by the FHA Resource Center / Contact Center on the FHA FAQ website proposed Virtual Assistant Chatbot along with the 1-800-CALLFHA Interactive Voice Response System proposed Voice Bot.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
The FHA Resource Center Virtual Assistance Chatbot will assist HUD clients utilizing searching for public policies through the 2,200+ FAQs in the FAQ Knowledge base.
Controls / human review
ATO: Not reported; PIA: Not published