DNC IVR Audio File Transcription
Description
The DNC IVR (Do Not Call Interactive Voice Response) comments audio files are not being transcribed, requiring users to click the link and listen to understand the IVR complaint.
Detailed example
Transcribed DNC IVR (Do Not Call Interactive Voice Response) Audio file and save the text to database.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
d) Retired – The use case was reported in the agency’s prior year’s inventory, but its development and/or use has since been discontinued.
Expected benefit
Enables faster, more efficient complaint review by allowing to quickly search and read comments instead of listening to audio, improving accessibility, productivity, and response times.
Audit / financial statement impact
Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Controls / human review
ATO: Yes; PIA: https://www.ftc.gov/system/files/ftc_gov/pdf/Sentinel-Network-Services-PIA.pdf