Relativity Integrated Veritone

Manual document translation and audio file transcription is time consuming and of inconsistent level of accuracy.

Microsoft 365 Copilot

Staff performing manual, time-consuming activities, taking away focus from higher-value tasks.

CRC Call Summarization

The process of summarizing consumer complaints relies heavily on the subjective judgment of CSRs (Consumer Service Representative) to identify and document the key points of each…

Azure Databricks Assistance

Address the challenges of manual data analysis and coding inefficiencies

IVR Automated Voice Assistant

Reduce cost of call volume for requests for information which are low value contacts for law enforcements while maintaining positive customer experience.

GenAI Mail Scan

The difficulties of interpreting handwritten and poorly formatted documents by staff leads to increased manual labor required to accurately read and enter data into all fields.

Azure ML

Ad-hoc Machine learning tasks are taking longer time to train and review results

DNC IVR Audio File Transcription

The DNC IVR (Do Not Call Interactive Voice Response) comments audio files are not being transcribed, requiring users to click the link and listen to understand the IVR complaint.

Counterparty Risk Anomaly Detection

Ginnie Mae is responsible for analyzing counterparty risk profiles of mortgage issuers who participate in Ginnie Mae’s program. Ginnie Mae analyzes data from multiple sources to i…

Subledger Data Quality Machine Learning

Ginnie Mae analyzes Master Sub-Servicer (MSS) transaction data on a monthly cadence. The AI solution allows Ginnie Mae to detect anomalies in this data that would not be detecte…

Automated Draft Narrative Reports Previously "Automating Draft Counterparty Credit Narrative Reports"; have since expanded to general enterprise use.

Ginnie Mae uses Natural Language Generation (NLG) to implement coded rules and generate draft narratives/memos. This application of AI enables processing efficiency and reduces er…

Voice of the Customer

The Office of the Chief Financial Officer, Customer Experience Team works across the department to develop a deep understanding of who our customers are and how we can best serve…

Quantitative Text Analysis

Translation of Digital Media

Microsoft Copilot

To support the HUD Secretary's directive to improve efficiency, HUD has a need to offer office productivity tools and capabilities. This would include the ability to automate repe…

Amazon Textract for automatic signature identification

The Homeownership Center (HOC) staff is required to review and validate each Case Binder.

Email Assistant

The Federal Housing Administration (FHA) Resource Center is receiving a surge of an unprecedented number of emails requests in the contact center and needs a way to reduce the ema…

CAISY - Workforce Training Conversation Simulator

CAISY is designed to solve the challenge of helping employees practice and improve difficult workplace conversations in a safe, realistic environment.

FHA Resource Center Chatbot

Expanding the ability to answer calls with a Virtual Assistance Chatbot and Voice Bot on the Interactive Voice Response system 24/7 at the Federal Housing Administration (FHA) Res…

AI-Enabled Automated Visual Inspection for Mint Product Quality Assurance in Production Lines

The system is intended to automate the visual inspection of product (e.g., coins) on production lines to identify defects, inconsistencies, or anomalies that affect product qualit…

AI-Driven Predictive Maintenance for Mint Manufacturing Equipment and Production Assets

The system is intended to identify patterns in equipment performance and lifecycle data to predict mechanical failures before they occur. Currently, maintenance relies on fixed sc…

Generative AI Solutions for Workplace Productivity (aka Gemini)

The AI is intended to improve employee productivity by providing smarter tools for employees to summarize, draft, and navigate operational records.

A1 Museum AI Project

The AI is intended to solve the problem of limited document discoverability and intensive manual labor by using automated tagging to personalize the visitor experience and make mi…

NARA@WORK Kendra Search

The AI is intended to solve the problem of inefficient employee information discovery by replacing outdated keyword search with a natural language system that provides instant, co…