Public Chatbot
Public data is hard to sift through and results in calls to the helpline.
SBSE - Payments Topics Chatbot
Provide self service capabilities to taxpayers seeking information about certain tax topics.
Taxpayer Services Chatbot
This project implemented the Taxpayer Services chatbot, which provides self-service Frequently Asked Questions (FAQ) to taxpayers and international taxpayers regarding refunds, st…
Machine Translation
To better facilitate and automate content translation efforts at the IRS, a cloud-based commercial off-the-shelf (COTS) solution is being leveraged for use by the Linguistic, Poli…
Safeguards
The Office of Safeguards needs an AI assistant that can access its documents (e.g., IRM, Publication 1075, SOPs [PDFs/Word Docs], configuration checklists [excel], NIST documents…
Forms Conversion
The AFCS tool assists the team with working a higher volume of form conversion than we can sustain manually due to the loss of staff due to Deferred Resignation Program (DRP) and…
Accounts Management “Balance Due” Call Transcript Classification
This project aims to sort customer call transcripts into groups based on the issues customers need help with.
Identity Verification
Improves identity document verification process for IRS users who complete the registration process. The expected benefit of this AI use case is to detect submissions of forged id…
Integrate Word Processor AI for Digitalization
The intended purpose of the Digitalization Enablement Platform (DEP) and the integration of AI into processing taxpayer submitted documents is to minimize the transcription and st…
TP360 IRM Research Companion
AI is to assistant CSR as Knowledge Management Librarian for natural language querying to find solutions, improving IRM research thus minimizing time spent and redundant research.…
AI for Schema Development - Online Adaptive Forms
The Generative AI Tool will assist our project team in developing schemas on all non-tax, tax-related or tax forms they are converting to mobile/online adaptive versions. The use…
Using AI to analyze Taxpayer Burden Survey open-ended responses
Large amounts of qualitative data need to be coded to convert to quantitative data for analysis.
Democratizing Data
Identifies which researchers are using National Agriculture Statistics Service (NASS) data, for what purpose, and when they used it.
Operational Water Supply Forecasting for Western US Rivers
Improved predictions of seasonal water supply forecasts to support irrigated agriculture planning.
Approximate String Matching (aka fuzzy matching) to Standardize Data
Entities (producers, commodities, facilities, etc) use different names in our data systems, making accurate analysis by entity impossible without matching and resolving them.
Census of Agriculture Propensity Scores via Machne Learning
The Census of Agriculture is collected every 5 years and requires high participation levels from individuals and agricultural operations to provide relevant agricultural data to t…
FSA FLP Chatbot
This AI use case is researching program handbooks and generating contextually and factually accurate responses from highly technical Farm Loan Program information.
Dynamic Soils Hub
The Dynamic Soils Hub (DS Hub) under the Natural Resources Conservation Service (NRCS) is a tool designed to help both government workers and the public understand and analyze soi…
Cover Crop Mapping
The agency needs to independently check and track the use of cover crops on farms. Yearly maps are made using satellite images and models of plant growth to measure the use of cov…
Planting Date Detection
The agency needs to independently check and confirm the planting dates reported by farmers to ensure the integrity of their programs. Maps containing planting dates are made using…
Acreage and Crop Type Validation
Making sure crop programs are fair and correct, this tool helps the agency validate that the reported field sizes and crop types are accurate.
Vegetation Specifications Suite (VegSpec)
Consistent technical expertise is lacking in the development of conservation practices for producers that need to implement emergency and disaster assistance conservation programs…
ASKTERRA
Geospatial data and models can be difficult to navigate and understand, especially for non-expert geospatial data users. Large language models give users the ability to ask questi…
Recreation One Stop use of AI
There is an administrative burden in booking sites and planning trips to Forest Service land. Recreation One Stop is a tool to support bookings and provide alternatives where ther…