Public Chatbot
Description
Public data is hard to sift through and results in calls to the helpline.
Detailed example
Aspirational, not yet funded. Chatbot interface that provides search results and summaries of public OFAC information, such as FAQs, executive orders, fact sheets, general licenses, statutes, and UNSCRs so that users of the public-facing OFAC website can find relevant information more easily.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Make public information more easily attainable and reduce demands for human call center
Audit / financial statement impact
Does not affect civil rights, safety, or access to critical services, or non-public information.
Controls / human review
ATO: Not reported; PIA: Not published