FSA FLP Chatbot
Description
This AI use case is researching program handbooks and generating contextually and factually accurate responses from highly technical Farm Loan Program information.
Detailed example
The expected output is text answers to prompt questions.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
Empowers employees to provide better service and cost savings via faster response times to program-specific questions. Increases accuracy of content and knowledge in program delivery.
Controls / human review
ATO: No; PIA: Not published
Data needed
1-FLP, 2-FLP, 3-FLP, 4-FLP, 5-FLP, 6-FLP, 7-FLP publicly available Farm Service Agency handbooks were used to train the model. Sample responses prepared by business-area human experts were used to evaluate model performance.