Call Center Knowledge Navigator
1. Inaccurate transcription of phone calls by the current system. 2. Need for enhanced time-to-effectiveness for new employees of the Education Call Center. 3. Improvements to qua…
National Training Team | Schools — FAQ Gen AI Dashboard
Categorization of large volume question submissions with suggested generated answers based on past-provided information.
National Training Team | Schools NLP FAQ Dashboard
Privacy Act Automation
VBA receives over 160,000 Privacy Act requests each year requiring personnel to retrieve, review, and release these records to the Veteran. Prior to the D.AI solution, this proces…
Payment Redirect Fraud (PRF) Model
The goal of the Payment Redirect Fraud (PRF) model is to identify which Direct Deposit (DD) changes are likely to be fraudulent and refer them on to investigators.
Synthetic Data Creation
Billie GPT
electronic Virtual Assistant (e-VA)
Automated Decision Support
Identify medical evidence for claims processing. Automated Decision Support (ADS) is the utilization of technology to maximize operational efficiency by reducing administrative ta…
Mail Automation Services
Mail Automation Services (MAS) is an if-this-then that (ITTT) logic-based service which is utilized to process inbound mail across the VBA enterprise, including the receipt of cla…
Master Claims Assistance Tool (M-CAT)
M-CAT is designed to automatically classify, extract, and validate critical information from diverse regulatory and/or policy references. This includes the automation of complex d…
Pension Optimization Initiative (POI)
VBA’s POI is a transformative effort that seeks a Managed Services Provider (MSP) to convert an existing manual business process into automated processing of Pension, Dependency I…
Smart Claim Check
Smart Claim Check (SCC) reduces avoidable claims processing errors by addressing the problem of manually reviewing extensive documentation by Veterans Service Representatives (VSR…
Articulate 360: AI Assistant
The ability to efficiently and quickly create interactive and engaging eLearning for VBA claims processors. Engaging eLearning helps reduce instructor burden and time in tradition…
Loan Guaranty Lender’s Handbook Chatbot
Loan Guaranty Service (LGY) has many policy and procedural documents that are difficult to know and retrieve information for. This AI tool is designed to make the knowledge retrie…
Automated Ratings Summarization
We are attempting to reduce the claims backlog and processing time. Additionally, there is a large volume of documentation on a Veteran's record - this tool is intended to reduce…
Education Call Center (ECC) Next Gen POC
To give easier access to information like approved, current procedures or helpful tips to call center employees that engage directly with Veterans. This is a high turnover positio…
AI Personal Assistance POC
Help VBA Education Data Analysts create queries and interpret data which can be used for decision making.
Generative Annotations
Veteran Service Representatives (VSRs) are required to annotate documents relevant to a Veteran claim so that subsequent reviewers are able to quickly reference information to mak…
Smart Pension Automation
Reduce the overall average of days to complete a pension related benefit claim. Currently, there is a batch claim processing system in place with Pension Automation that leverages…
ASKA: Automated Support and Knowledge Assistance
ASKA is an internal support tool for VBA Public Contact staff. It connects approved policy and procedural content from SharePoint to a searchable question and answer bot. Staff ca…
Predictive Claims Processing Capability POC
Faster claims decisions for Veterans by predicting/performing claims adjudication without the need for a rules engine
Customer Sentiment
Proactively identify drops in customer service as perceived by the customer.
AICES
1. Reduce the backlog and processing times, minimize unnecessary in-person exams, and address workflow inefficiencies. 2. Reduce the burden of travel on veterans and expedite the…