OMB Individually Reported
Customer Sentiment
Low riskExact public inventory row
Description
Proactively identify drops in customer service as perceived by the customer.
Detailed example
The AI system assigns a number to customer comments between 0 and 1 with 1 being very positive comments.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Data assists in the proactive identification of ways to change customer service that can positively impact customer experience with teams.
Controls / human review
ATO: Not reported; PIA: Not published