Smart Pension Automation
Description
Reduce the overall average of days to complete a pension related benefit claim. Currently, there is a batch claim processing system in place with Pension Automation that leverages Camunda and is currently only able to process 300 claims/night due to constraints with the original solution. Due to the constraints, a large number of claims are offboarded each night for manual resolution.
Detailed example
The AI solution will output reporting data on which claims were awarded or off ramped on a daily basis. The solution will also provide auditable information on why a decision was made for a human to review.
AI / analytics pattern
Agentic AI: AI systems that perform tasks or make decisions autonomously with minimal human intervention.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
The AI solution is expected to increase the number of claims awarded on a daily basis by 10% with the minimum viable product (MVP) solution and then continue to improve with iterative deliveries after the MVP solution.
Controls / human review
ATO: Not reported; PIA: Not published