Automated Ratings Summarization
Description
We are attempting to reduce the claims backlog and processing time. Additionally, there is a large volume of documentation on a Veteran's record - this tool is intended to reduce the amount of time a claim processor spends sorting through documentation relevant to a Veteran's claimed issue.
Detailed example
Identifies and generates summarizations or relevant documents from a Veteran's record, associated with the claim under review.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
- Increased efficiency and lower time to decision on a benefits claim for a Veteran - Improve the quality of decisions, which can ultimately result in a decrease in appeals
Controls / human review
ATO: Not reported; PIA: Not published