Privacy Act Automation
Description
VBA receives over 160,000 Privacy Act requests each year requiring personnel to retrieve, review, and release these records to the Veteran. Prior to the D.AI solution, this process was highly manual, requiring significant labor resources that led to an ever-increasing backlog. AI is used by the contractor to create a preliminary set of recommended redactions that accelerates the review for VBA staff.
Detailed example
The D.AI system retrieves documents based on the request type, as defined by VA, and then completes a preliminary processing review based on defined business rules for redaction. The request is then finalized by VA before release to the Veteran.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Since D.AI deployed, VA has processed over 25,000 cases through the system, using a smaller team of VA FTE to review and release these cases and reducing response time for lower complexity cases from over a month to less than 4 days. Overall, this solution increases the efficiency of CSD personnel, allowing them to release over a hundred cases a day instead of 3.5, reduces the cost to the government by allowing for eDelivery, and improving the Veteran experience by delivery of quicker and more accessible records.
Controls / human review
ATO: Not reported; PIA: Not published