Ticket Management Generative AI Pilot

As part of a Chief Technology Officer (CTO) sponsored objective to enable and utilize Generative Artificial Intelligence (Gen AI) capabilities the User and Network Services Inform…

GenAI for Low Code Platform

Leveraging AI product in the HCO-WPA Environment can significantly enhance the efficiency and accuracy of applications development while improving user outcomes. By automating rep…

Statistical Information Services Customer Correspondence Analytics

Statistics of Income (SOI) has collected years' worth of customer correspondence. While having this information has been useful for historical documentation proposes, it is appar…

1040X AI Transcription

This project is meant to improve IRS capabilities to extract information from images and pdfs.

Accounts Management “Balance Due” Call Transcript Classification

This project aims to sort customer call transcripts into groups based on the issues customers need help with.

Identity Verification

Improves identity document verification process for IRS users who complete the registration process. The expected benefit of this AI use case is to detect submissions of forged id…

Robotic Process Automation for Form 941-X Extraction

Procurement Data Transparency, Reporting, & Decision Tracking

Platform provides an analytics hub for contract documents and contract spending metadata. Generative AI is used to produce a summary of the products and/or services acquired under…

Legislative Analysis Tool

The Legislative Analysis tool is a comprehensive tool for tracking, analyzing, and managing legislative and regulatory changes. It provides the following benefits: Real-time updat…

F1023 Hybrid NLP and ML Pipeline

The model attempts to predict non-compliance among tax-exempt entities by leveraging embedding-based feature extraction feeding a downstream classifier.

Integrate Word Processor AI for Digitalization

The intended purpose of the Digitalization Enablement Platform (DEP) and the integration of AI into processing taxpayer submitted documents is to minimize the transcription and st…

AI Voiceover Generation for eLearning Development

Voiceover generation for training courses. With return-to-office mandates in place we are unable to record narration voiceovers for training courses as we have historically done u…

Enterprise Systems Testing Generative Pre-Trained Transformer (EST Knowledge Source and Documentation AI Tool)

The EST GPT project is intended to solve the problem of inefficient and fragmented access to organizational knowledge by creating a centralized, AI-powered repository for document…

Using Text Summarization for Open-Ended Survey Responses

Analyzing open-ended survey responses is very time intensive. This project seeks to reduce the time that analysis takes.

A6020(b) Combined Annual Wage Reporting Automation

TP360 IRM Research Companion

AI is to assistant CSR as Knowledge Management Librarian for natural language querying to find solutions, improving IRM research thus minimizing time spent and redundant research.…

Procurement Research

Generative AI is new to the acquisition workforce. User research is needed to determine how to make AI-powered procurement systems easy-to-use, highly functional, and accurate for…

AI-Augmented Software Modernization and Insight

The IRS maintains a large portfolio of complex Java/Spring Boot applications that accumulate technical debt, dependency conflicts, and inconsistent coding practices. Manually iden…

Resume Ranking Engine

Career alignment problem by bridging the gap between employees and job opportunities. Employees struggle to understand how well their resume aligns with specific job roles. AI wil…

AI-Powered Enterprise Standard Portfolio (ESP) for End-to-End Technology Lifecycle

The core problem the AI is intended to solve lies in the fragmented and highly manual nature of how commercial off-the-shelf technologies are managed throughout their life cycle.…

Form 4546 IDR Question-Answering Automation

Use of Large Language Models (LLMs) to automatically assess whether taxpayers have addressed the questions raised by Large Business and International (LB&I) Revenue Agents in Info…

Vendor Risk Analytics

Research on vendor risk analytic methods using supervised learning to assess contractor responsibility and whether a prospective vendor would perform successfully. AI can predict…

AI for Schema Development - Online Adaptive Forms

The Generative AI Tool will assist our project team in developing schemas on all non-tax, tax-related or tax forms they are converting to mobile/online adaptive versions. The use…

Using AI to analyze Taxpayer Burden Survey open-ended responses

Large amounts of qualitative data need to be coded to convert to quantitative data for analysis.