150 matching use cases
OMB 2025 Individually Reported AI Use Cases ×Service Delivery ×
OMB-IND-24-2OMB Individually Reported

Regulatory Rule Analysis

Comment letters on major rulemakings can be lengthy and numerous, making it difficult for staff to quickly understand the range of viewpoints and the main arguments presented. The…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-25-3OMB Individually Reported

Public Information Analysis

Review of transcripts can be time-consuming, especially when trying to compare themes, identify shifts in tone, or spot notable changes. The AI helps streamline this work by quick…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-27OMB Individually Reported

AI Assistants in Esri Tools

This would help people use Esri software do more complex analysis in a shorter time and more easily.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-3OMB Individually Reported

Rulemaking Comment Analytics

The rulemaking process generates large volumes of public comments that require timely and consistent analysis. Manual review is labor-intensive, slow, and prone to variability, cr…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-32OMB Individually Reported

Framework Analysis

Feedback on NPR's can be extensive and highly technical, making it challenging for staff to quickly absorb the main points raised by commenters. The AI helps by reviewing this fee…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-37OMB Individually Reported

Resource Assignment Optimization

The AI is intended to reduce the manual effort involved in reviewing open positions and identifying available staff who may be a good fit. Currently, analysts and managers must so…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-56-2OMB Individually Reported

RelativityOne Gov aiR

aiR for Review is designed to perform an initial first-pass review in legal case or other document review, such as a FOIA matter. Relativity's "aiR for Review" identifies potentia…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-70OMB Individually Reported

Semantic search of qualitative data

Replace manual search of a database/Excel file with qualitative data with a "semantic search" (think of it like a Google search for your Excel file's qualitative data).

OMB Individually ReportedService DeliveryLow risk
OMB-IND-73OMB Individually Reported

Agency Records Management System

reduce burden on staff when identifying appropriate records schedules

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-16OMB Individually Reported

ELIS Evidence Classifier Service

The adjudicators and contractors spends too much time sifting through digital evidence documents for relevant information.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-180OMB Individually Reported

Automated Name and Date of Birth (DOB) Harvesting Service

Adjudicators spend significant amount of time manually harvesting aliases and dates of birth (DOBs) from identity history summary (IdHS) report attached to the ELIS case as part o…

OMB Individually ReportedService DeliveryMedium risk
OMB-IND-DHS-189OMB Individually Reported

ELIS Card Photo Validation Service

The card photo validation solution was developed to validate each submitted photo against a set of business-defined requirements in near-real-time in order to eliminate rejections…

OMB Individually ReportedService DeliveryMedium risk
OMB-IND-DHS-2305OMB Individually Reported

USCIS Document Translation Service

Reduce the man hours needed for translating evidence documents by leveraging AI document translation technology

OMB Individually ReportedService DeliveryHigh risk
OMB-IND-DHS-2366OMB Individually Reported

CBP Careers Bot - Leo

The Natural Language Processing (NLP) chatbot is intended to help visitors to the CBP careers site navigate complex and extensive career resources quickly and easily. By providing…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-2402OMB Individually Reported

SEVP Response Center Chatbot - SID (SEVIS Interactive Dialog)

This use case intends to solve the problem of handling a high volume of routine inquiries from students and officials, which can overwhelm human agents and delay response times.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-2436OMB Individually Reported

Burlington Finance Center Voice Bot

This use case intends to solve the problem of the manual and time-consuming process of handling routine bond inquiries.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-2514OMB Individually Reported

USCIS Speech Translation Service

Provide efficient communication, consultations, and other live applicant interactions in USCIS offices.

OMB Individually ReportedService DeliveryHigh risk
OMB-IND-DHS-2604OMB Individually Reported

AskTSA

The AI is intended to address several challenges within the AskTSA customer service process. These include reducing the time it takes for agents to respond to inquiries, improving…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-2712OMB Individually Reported

Administrative & Productivity Support for IRC Resource Library

Long-term disaster recovery requires analyzing large amounts of information stored in multiple locations. IRC typically reviews past recovery plans and projects, available federal…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-2724OMB Individually Reported

Program Integrity (RRAD-PI) AI Counter-Fraud Enhancement Measures

The AI use case aims to further expand and address RRAD-PI’s fraud detection and prevention challenges within disaster recovery programs. Specifically, it seeks to mitigate fraudu…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-374OMB Individually Reported

TSA Contact Center Virtual Assistant

The AI use case is designed to enhance customer service accessibility, improve operational efficiency, and provide valuable data insights to support TSA's mission and decision-mak…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DOI-0005OMB Individually Reported

BIA-GEO Assist

The Branch of Geospatial Support (BOGS) and Regional Geospatial Coordinators (RGCs) offer technical support to BIA and Tribal GIS users that participate in the DOI Enterprise Lice…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DOI-0011OMB Individually Reported

ePermits: Cognitive Search Capability

Current native search capabilities don't offer semantic search features that understand user intent and content meaning.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-DOI-0012OMB Individually Reported

ePermits: Chatbot Implementation and Permit Application Wizard Tools

Users face significant difficulties when interacting with the system due to a lack of personalized experiences, delayed and imprecise query responses, poor application form guidan…

OMB Individually ReportedService DeliveryLow risk