Burlington Finance Center Voice Bot
Description
This use case intends to solve the problem of the manual and time-consuming process of handling routine bond inquiries.
Detailed example
It will use Natural Language Understanding (NLU)/Natural Language Processing (NLP) to perform voice-to-text and text-to-voice translations, giving it the ability to recognize voices and meaning. The BFC Voice Bot will be deterministic and will not use Generative AI. Language Translation Technology (LTT) will be used to translate inquiries from Spanish to English and responses from English to Spanish, if needed.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Identify and verify the caller, retrieve the status of the bond, and share the bond status with the requester and/or answer administrative FAQs.
Controls / human review
ATO: Not reported; PIA: Not published