CBP Careers Bot - Leo
Description
The Natural Language Processing (NLP) chatbot is intended to help visitors to the CBP careers site navigate complex and extensive career resources quickly and easily. By providing a guided, interactive experience, the chatbot simplifies access to the most relevant career information, on a user-by-user basis. Additionally, the chatbot can direct users to CBP recruiters and recruitment events, strengthening the agency's recruitment network and fostering more direct engagement with prospective candidates.
Detailed example
The NLP-chatbot will provide natural language responses to user queries.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Visitors to the U.S. Customs and Border Protection (CBP) careers website can engage with a Natural Language Processing (NLP) based chat bot to help access CBP career related information and drive users to take the next action such as contacting a recruiter, attending a career event, or applying for a CBP career to help access CBP career related information and drive users to take the next action. These data-driven responses will allow for more natural, conversational interactions to increase usability and accuracy in provided information.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
User input is categorized and captured in Salesforce to refine the chatbot's interpretation of future inputs.