FAS Catalog Platform - Virtual Assistant
The AI is intended to solve the problem of users struggling to quickly find help and support documentation within the extensive FCP system. Currently, users often resort to contac…
AI in Public Experience (PX) Contact Center Services Blanket Purchase Agreement (BPA)
The AI is intended to solve the problem of high call, email, and chat volumes within the Public Experience (PX) Contact Center (CC) program, which currently handles over 2 million…
Login.gov: artificial intelligence technology used for detecting and mitigating fraud for remote unsupervised identity verification
The AI is intended to solve the problem of detecting and mitigating fraud, spoofing, or deepfakes introduced by the remote identity proofing process. Specifically, it aims to comp…
FAS Vision Agentforce
The AI, specifically the "FAS Vision Agentforce" system, is intended to solve several key customer service challenges by automating and improving operations. Its primary purpose i…
ServiceNow Virtual Agent (Curie)
This use case is designed for use within GSA to allow employees to research IT issues presenting to their workstation or find a quick answer to an IT procedure.
GovCXAnalyzer
The AI is intended to enhance the analysis of customer experience (CX) data across government services. It aims to process structured and unstructured customer feedback to identif…
No-Code Text and Sentiment Analysis with XM Discover
The AI in this use case is intended to solve the problem of efficiently conducting text and sentiment analysis on qualitative feedback in a no-code environment. This allows GSA to…
Expedited Transfer of Program of Requirements into Test Fit Layouts and Concept Design Options
The AI is intended to solve the time-consuming process of generating initial test fit layouts and concept design options from program requirements, a task that traditionally takes…
National Computerized Maintenance Management System (NCMMS) AI Chatbot
The AI is intended to solve the problem of providing user support within National Computerized Maintenance Management System (NCMMS) (IBM Maximo) for facility managers, contractor…
PBS AI Chatbot Domain Enhancements
The AI chatbot is intended to solve the problem of siloed information and time-consuming research across various Public Buildings Service (PBS) domains, including Portfolio Manage…
Regulatory Rule Analysis
Comment letters on major rulemakings can be lengthy and numerous, making it difficult for staff to quickly understand the range of viewpoints and the main arguments presented. The…
Public Information Analysis
Review of transcripts can be time-consuming, especially when trying to compare themes, identify shifts in tone, or spot notable changes. The AI helps streamline this work by quick…
AI Assistants in Esri Tools
This would help people use Esri software do more complex analysis in a shorter time and more easily.
Rulemaking Comment Analytics
The rulemaking process generates large volumes of public comments that require timely and consistent analysis. Manual review is labor-intensive, slow, and prone to variability, cr…
Framework Analysis
Feedback on NPR's can be extensive and highly technical, making it challenging for staff to quickly absorb the main points raised by commenters. The AI helps by reviewing this fee…
Resource Assignment Optimization
The AI is intended to reduce the manual effort involved in reviewing open positions and identifying available staff who may be a good fit. Currently, analysts and managers must so…
RelativityOne Gov aiR
aiR for Review is designed to perform an initial first-pass review in legal case or other document review, such as a FOIA matter. Relativity's "aiR for Review" identifies potentia…
Semantic search of qualitative data
Replace manual search of a database/Excel file with qualitative data with a "semantic search" (think of it like a Google search for your Excel file's qualitative data).
Agency Records Management System
reduce burden on staff when identifying appropriate records schedules
ELIS Evidence Classifier Service
The adjudicators and contractors spends too much time sifting through digital evidence documents for relevant information.
Automated Name and Date of Birth (DOB) Harvesting Service
Adjudicators spend significant amount of time manually harvesting aliases and dates of birth (DOBs) from identity history summary (IdHS) report attached to the ELIS case as part o…
ELIS Card Photo Validation Service
The card photo validation solution was developed to validate each submitted photo against a set of business-defined requirements in near-real-time in order to eliminate rejections…
USCIS Document Translation Service
Reduce the man hours needed for translating evidence documents by leveraging AI document translation technology
CBP Careers Bot - Leo
The Natural Language Processing (NLP) chatbot is intended to help visitors to the CBP careers site navigate complex and extensive career resources quickly and easily. By providing…