Federal / Audit / Finance
ServiceNow Virtual Agent (Curie)
Exact public inventory row
Description
This use case is designed for use within GSA to allow employees to research IT issues presenting to their workstation or find a quick answer to an IT procedure.
AI / analytics pattern
Natural Language Processing (NLP)
Automation level / stage
c) Deployed - The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Efficiency, productivity, service quality
Controls / human review
Inventory row should be validated against agency governance and M-25-21 controls.