Federal / Audit / Finance
FAS Catalog Platform - Virtual Assistant
Exact public inventory row
Description
The AI is intended to solve the problem of users struggling to quickly find help and support documentation within the extensive FCP system. Currently, users often resort to contacting the Vendor Support Center (VSC) instead of sifting through existing user guides, FAQs, and quick reference guides. The Virtual Assistant aims to streamline access to this vast volume of support information, providing quicker answers to common support questions and alleviating the burden on human support staff.
AI / analytics pattern
Generative AI
Automation level / stage
b) Pilot - The use case has been deployed in a limited test or pilot capacity.
Expected benefit
Efficiency, productivity, service quality
Controls / human review
Inventory row should be validated against agency governance and M-25-21 controls.