Federal / Audit / Finance
National Computerized Maintenance Management System (NCMMS) AI Chatbot
Exact public inventory row
Description
The AI is intended to solve the problem of providing user support within National Computerized Maintenance Management System (NCMMS) (IBM Maximo) for facility managers, contractors, and management teams, specifically by offering contextual support for the 20,000 work orders submitted daily.
AI / analytics pattern
Natural Language Processing (NLP)
Automation level / stage
a) Pre-deployment - The use case is in a development or acquisition status.
Expected benefit
Efficiency, productivity, service quality
Controls / human review
Inventory row should be validated against agency governance and M-25-21 controls.