Walter: Generative AI Support Bot
The need to more effectively focus on critical customer requests with existing resources.
WHA/EX Information Management
Knowledge Management for administrative and IT related processes. Formerly known as "Low Earth Orbit (LEO) – Budget Office Inquiries" to answer questions frequently asked about bu…
Discover User Assistant
How can ACF Discover users better understand how to use the platform? ACF Discover is a relatively new platform designed to streamline various analyses and data maintenance respo…
Builder Buddy
How can ACF staff more readily develop their own tailored virtual assistants on our enterprise genAI platform? ACF's enterprise generative AI platform gives users the tools to cr…
AHRQ Search
Organization wide search that includes Relevancy Tailoring, Auto-generation Synonyms, Automated Suggestions, Suggested Related Content, Auto Tagging, and "Did you mean?" to allow…
AI DevOps - Improving Development and CI/CD Operations
Introducing AI to DevOps can identify and reduce errors, shorten release cycles, and empower development teams with data-driven insights, resulting in faster continuous integratio…
HIV Data Virtual Assistant
To improve the data retrieval and automation process for HIV researchers by providing information from datasets and generating code for data analysis, thereby alleviating challeng…
AMD-Platform Data Harmonization
Current Metadata may not match existing values, decreasing metadata quality. The harmonization of submitted deviant metadata to best match our current values to ensure accurate m…
RepoAnalysis
We are trying to generate a summary of code repositories that are insufficiently documented.
CSB MCP AI
Reduce required manhours and improve accuracy of reports on CSB infrastructure and by assisting infrastructure administrators with tasks and duties.
Support for MCP and AI APIs in Digital Gateway
Digital Gateway (CDC's API Platform) can support MCP and AI APIs. Given MCPs are a new addition to the ecosystem, the goal is to explore what it takes to implement MCPs internally.
Federal Select Agents Program (FSAP) Customer Agent
FSAP users need support on the use of the FSAP system. Completing forms, managing entities, agents, and toxins. Updating permits, correcting data, conducting inspections, and rela…
Enhanced Direct Enrollment Outlier Detection
(Marketplace) Enhanced Direct Enrollment (EDE) allows consumers to apply for and enroll in an exchange plan directly through an approved partner's UI, without being redirected thr…
Feedback Analysis Solution (FAS)
Speeds up the manual and time-consuming process of analyzing public comments on frequently posted regulations.gov and FDMS dockets by employing advanced natural language processin…
IT System Utilization Optimization
(Marketplace) The FFE application usage patterns vary and are dependent on differing environment usage periods. CMS resources are currently manually scaled, not allowing immediate…
Risk Adjustment Outlier Analysis
The risk adjustment (RA) program spreads the financial risk borne by Issuers due to offering a variety of plans meeting the need of the diverse population. RA payments are distrib…
Agent/Broker Fraud Analysis (ABCQI)
(Marketplace) Agents and brokers support the consumer enrollment and eligibility process. Because of this, they have learned the intricate details of the Federally-facilitated Exc…
CCSQ ServiceNow AI Search
The AI Search index stores data from ServiceNow AI Platform® records or external sources and makes that data available for users to search in multiple applications. Search query f…
Help Desk Responses
(Marketplace) The Division of Issuer Management and Operations has talked with their contractor, LMI, about using an AI tool for the Help Desk contract.
Chatbot within Hub
(Other) Currently the following help support activities are handle by a human: - Personalized FAQ?s - Clarify questions with schema and onboarding, etc. - Handle "Where is 'My fil…
CCSQ Now Assist for CSM
CCSQ Now Assist for CSM (Customer Service Management) is a product inside ServiceNow (SaaS). It integrates Gen AI with CSM, and uses Now LLM (ServiceNow native Large Language Mod…
AI Workspace
Hosted development env with access to AI tooling, including LLMs for use in early stage exploration.
Review Regulatory Comments
(Marketplace) Public comment analysis in the Letter to Issuers (LTI) and Notice of Benefits and Payment Parameters (NBPP) to streamline review of comments.
Improved Data Quality Checks
(Marketplace) Improve consumer experience by providing an asynchronous (not at the same time) solution to detect and provide near real time feedback via outreach to the consumer,…