OMB Individually Reported
Walter: Generative AI Support Bot
Low riskExact public inventory row
Description
The need to more effectively focus on critical customer requests with existing resources.
Detailed example
Responses to Tier 0 and Tier 1 requests via a virtual customer service agent based on current management, policies, directives, and other internal resources.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Cost savings and reduced customer wait times by addressing Tier 0 and Tier 1 requests without human intervention.
Controls / human review
ATO: Yes; PIA: Not published