Discover User Assistant
Description
How can ACF Discover users better understand how to use the platform? ACF Discover is a relatively new platform designed to streamline various analyses and data maintenance responsibilities of ACF Executive Officers and other ACF administrative and management staff. When launched, ACF Discover users were trained with instructional documentation. However, some users still find it difficult to understand the different software modules and how to use them.
Detailed example
Suggested answer to question, with thought process and links to relevant section of official document(s). The User Documentation Assistant provides a secure virtual assistant interface that is only available to ACF Discover Users. Users are able to ask the assistant specific questions about the capabilities of ACF Discover along with how to leverage tools and applications. The Virtual Assistant is able to provide answers by referencing the User Reference guide.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Easier navigation of the ACF Discover Staff Management platform Rather than searching for relevant passages through keyword matching, people can ask their questions in natural language.
Controls / human review
ATO: Yes; PIA: To be posted on https://www.hhs.gov/pia/index.html, pending HHS OCIO action
Data needed
RAG implementation using commercially-available LLMs and the latest ACF Discover user reference guide.