CCSQ ServiceNow AI Search
Description
The AI Search index stores data from ServiceNow AI Platform® records or external sources and makes that data available for users to search in multiple applications. Search query features use ServiceNow AI Platform technologies to improve the search user experience.
Detailed example
AI Search will * Display most relevant results first * Support synonyms, auto-corrections, stop words, and auto-completion AI Search analytics will provide insights into search usage, performance, trends, metrics, and how to improve search experiences. Plan to do AI Search tune-up next
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
CCSQ ServiceNow AI Search is a product inside ServiceNow (SaaS). It replaces traditional Zing search tool (exact search), and enables users with more flexible searches to get relevant and actionable answers quickly. * Improve search relevance * Promote self-service by empowering users to find information independently, and potential reduce number of cases
Controls / human review
ATO: Yes; PIA: Not published
Data needed
CCSQ ServiceNow Database