Federal Select Agents Program (FSAP) Customer Agent
Description
FSAP users need support on the use of the FSAP system. Completing forms, managing entities, agents, and toxins. Updating permits, correcting data, conducting inspections, and related activities. The FSAP Customer Agent will provide answers to questions as users navigate the FSAP process.
Detailed example
The output is text via an LLM which is trained on operations and management data. Output is via a both a chat window or copilot for internal use.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
Support will be provided to users without additional staffing requirements. Users will get fast and accurate solutions to questions instantly.
Controls / human review
ATO: Yes; PIA: Not published