OMB Individually Reported
Help Desk Responses
Low riskExact public inventory row
Description
(Marketplace) The Division of Issuer Management and Operations has talked with their contractor, LMI, about using an AI tool for the Help Desk contract.
Detailed example
Reduce the amount of time staff contractors need to generate answers for SME review and approve responses to issuers and other external entities that ask questions to the help desk.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Generate responses to common questions from issuers and external organizations based on previously cleared material.
Controls / human review
ATO: Not reported; PIA: Not published