ServiceNow Predictive Intelligence
Improve helpdesk efficiency and data quality
NLCOO AI for Lessons Learned tool
Provide best Lessons Learned based on the Problem a user is trying to address.
ServiceNow Virtual Agent
Provide chatbot services to help customers resolve issues or open service requests that do not require human intervention
LANL AI Portal
"Democratized access to open-source/open-weights Large Language Models (LLMs) for general purpose office productivity, research of AI models, software development, operational str…
ChatGPT Enterprise
"General business productivity, research of AI models "
ServiceNow Classification Prediction
Inconsistencies in classification values determined by human technicians
M365 Copilot
Collaboration and Productivity improvements
ServiceNow Cluster Analysis
Identify patterns of tickets created to determine workflow and automated solutions
ServiceNow Similarity Analysis
Identify patterns of tickets created to determine workflow and automated solutions
ServiceNow Now Assist
Provide Agentic AI capabilities for use in multiple use cases for the IT divisions at LANL
ServiceNow LANL AI Portal Integration
Provide GenAI capabilities for use in multiple use cases for the IT divisions at LANL
ServiceNow AI Search
Provide better search experience for finding knowledge articles, tickets, and other data. Ability to pull from sources external to ServiceNow