OMB Individually Reported
ServiceNow Now Assist
Low riskExact public inventory row
Description
Provide Agentic AI capabilities for use in multiple use cases for the IT divisions at LANL
Detailed example
Recommendation
AI / analytics pattern
Agentic AI: AI systems that perform tasks or make decisions autonomously with minimal human intervention.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Improved automation
Audit / financial statement impact
ServiceNow's AI output is NOT a principal driver of a government decision that would meaningfully affects people's rights, safety, critical access, or strategic assets. AI in ServiceNow is strictly used to help manage IT resources for LANL.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Existing LANL IT ticket data stored in GCC Data Center certified as FedRAMP High. Training servers in same environment.