OMB Individually Reported
ServiceNow Predictive Intelligence
Low riskExact public inventory row
Description
Improve helpdesk efficiency and data quality
Detailed example
Field classification data
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Provide better and more consistent classification of ticket data entered into ServiceNow
Audit / financial statement impact
General purpose business system
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Existing ticket data is used to train the model with data and training servers stored within FedRAMP High data centers where ServiceNow is hosted