ServiceNow Cluster Analysis
Description
Identify patterns of tickets created to determine workflow and automated solutions
Detailed example
Recommendation
AI / analytics pattern
Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relationships.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Improved automation
Audit / financial statement impact
ServiceNow's AI output is NOT a principal driver of a government decision that would meaningfully affects people's rights, safety, critical access, or strategic assets. AI in ServiceNow is strictly used to help manage IT resources for LANL.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Existing LANL IT ticket data stored in GCC Data Center certified as FedRAMP High. Training servers in same environment.