OMB Individually Reported
ServiceNow AI Search
Low riskExact public inventory row
Description
Provide better search experience for finding knowledge articles, tickets, and other data. Ability to pull from sources external to ServiceNow
Detailed example
Recommendation
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Improved automation
Audit / financial statement impact
ServiceNow's AI output is NOT a principal driver of a government decision that would meaningfully affects people's rights, safety, critical access, or strategic assets. AI in ServiceNow is strictly used to help manage IT resources for LANL.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Existing LANL IT ticket data stored in GCC Data Center certified as FedRAMP High. Training servers in same environment.