8 matching use cases
OMB-IND-DOE-430OMB Individually Reported
ServiceNow Predictive Intelligence
Improve helpdesk efficiency and data quality
OMB Individually ReportedInformation TechnologyLow risk
OMB-IND-DOE-438OMB Individually Reported
ServiceNow Virtual Agent
Provide chatbot services to help customers resolve issues or open service requests that do not require human intervention
OMB Individually ReportedInformation TechnologyLow risk
OMB-IND-DOE-563OMB Individually Reported
ServiceNow Classification Prediction
Inconsistencies in classification values determined by human technicians
OMB Individually ReportedInformation TechnologyLow risk
OMB-IND-DOE-637OMB Individually Reported
ServiceNow Cluster Analysis
Identify patterns of tickets created to determine workflow and automated solutions
OMB Individually ReportedInformation TechnologyLow risk
OMB-IND-DOE-643OMB Individually Reported
ServiceNow Similarity Analysis
Identify patterns of tickets created to determine workflow and automated solutions
OMB Individually ReportedInformation TechnologyLow risk
OMB-IND-DOE-657OMB Individually Reported
ServiceNow Now Assist
Provide Agentic AI capabilities for use in multiple use cases for the IT divisions at LANL
OMB Individually ReportedInformation TechnologyLow risk
OMB-IND-DOE-682OMB Individually Reported
ServiceNow LANL AI Portal Integration
Provide GenAI capabilities for use in multiple use cases for the IT divisions at LANL
OMB Individually ReportedInformation TechnologyLow risk
OMB-IND-DOE-719OMB Individually Reported
ServiceNow AI Search
Provide better search experience for finding knowledge articles, tickets, and other data. Ability to pull from sources external to ServiceNow
OMB Individually ReportedInformation TechnologyLow risk