Secure IL5 AI
Government teams need secure AI capabilities that meet federal security requirements for analyzing sensitive data, generating content, and streamlining knowledge work without comp…
Audit Green Book Classification
Manual classification and tagging of audits and recommendations according to OMB Green Book taxonomy is labor-intensive and prone to inconsistency.
SBA.gov External Customer Chatbot
Customer service teams are overwhelmed with routine inquiries that slow response times and prevent agents from focusing on complex, high-value customer issues. Manual case classif…
AI Incident Summarization
Security analysts spend 15–30 minutes manually reading hundreds of work notes, logs, and audit trails to understand the status and history of each security incident, slowing respo…
Multi-Agent Orchestration
SBA maintains millions of lines of legacy ColdFusion and COBOL code supporting mission-critical lending systems (CAFS) with minimal test coverage and significant technical debt. M…
ODRR Comm - Talking Point Generation
Creating tailored talking points for public and internal discussions requires manual compilation of statistics and program data across multiple sources.
7(a) Purchases ML Model
Manual review of all 7(a) loan purchase applications is resource-intensive, but OCA needs to maintain quality control and minimize PIIA error rates.
Large Language Model analysis for the Tips, Complaints and Referrals (TCR) system
The SEC receives high volumes of Tips, Complaints, and Referrals (TCRs) and has limited staff to triage these TCRs effectively. Some TCRs contain large narratives for allegations;…
Enhancing Analysis of SEC Web Engagement Trends Using AI
Manual analysis of Google Analytics data is time-consuming and limits the ability to identify trends across multiple SEC.gov pages.
Identifying Citations of SEC Publications to Measure Market Impact
Lack of visibility into how SEC publications are cited in external research and industry materials.
Analyzing EDGAR Search Trends to Understand Public Interest in Filings
Limited insight into how the public interacts with EDGAR and what types of filings are most viewed.
Rule and Comment Organization and Summarization
Downloading, navigating, searching, and understanding comments and rule filings can be slow and burdensome using existing tools.
Improve efficiency of comment letter ingestion
Using AI/ML to improve the timeliness and accuracy of the ingestion of comment letters, such as by automating the identification of comment file numbers, and enhancing the identif…
Comparing EDGAR system access request forms
The AI helps extract information from scanned documents and compares it with information provided on a digital form
Public Chatbot
Public data is hard to sift through and results in calls to the helpline.
SBSE - Payments Topics Chatbot
Provide self service capabilities to taxpayers seeking information about certain tax topics.
Taxpayer Services Chatbot
This project implemented the Taxpayer Services chatbot, which provides self-service Frequently Asked Questions (FAQ) to taxpayers and international taxpayers regarding refunds, st…
Machine Translation
To better facilitate and automate content translation efforts at the IRS, a cloud-based commercial off-the-shelf (COTS) solution is being leveraged for use by the Linguistic, Poli…
Safeguards
The Office of Safeguards needs an AI assistant that can access its documents (e.g., IRM, Publication 1075, SOPs [PDFs/Word Docs], configuration checklists [excel], NIST documents…
Forms Conversion
The AFCS tool assists the team with working a higher volume of form conversion than we can sustain manually due to the loss of staff due to Deferred Resignation Program (DRP) and…
Accounts Management “Balance Due” Call Transcript Classification
This project aims to sort customer call transcripts into groups based on the issues customers need help with.
Identity Verification
Improves identity document verification process for IRS users who complete the registration process. The expected benefit of this AI use case is to detect submissions of forged id…
Integrate Word Processor AI for Digitalization
The intended purpose of the Digitalization Enablement Platform (DEP) and the integration of AI into processing taxpayer submitted documents is to minimize the transcription and st…
TP360 IRM Research Companion
AI is to assistant CSR as Knowledge Management Librarian for natural language querying to find solutions, improving IRM research thus minimizing time spent and redundant research.…