150 matching use cases
OMB 2025 Individually Reported AI Use Cases ×Service Delivery ×
OMB-IND-ROW3213OMB Individually Reported

Evaluating Customer Feedback and Sentiments with AI

To leverage Natural Language Processing (NLP) and secure Large Language Models (LLM) on unstructured text data to identify actionable insights to drive customer improvement initia…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW3214OMB Individually Reported

Consular Affairs FaceVACS

To automatically check passport photo quality during the Online Passport Renewal (OPR) process, providing instant feedback to ensure submitted images meet requirements.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW3235OMB Individually Reported

Natural Language Processing (NLP) for Foreign Assistance Appropriations Analysis

Summarizing the key points of a lengthy report using AI.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW599OMB Individually Reported

Unaccompanied Children Program Policy & Procedure Research Tool

How can the Office of Refugee Resettlement (ORR) research the laws, standards, policies, and procedures applicable to monitoring visits more quickly while maintaining thoroughness…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW604OMB Individually Reported

Child Welfare Information Automated Inquiry System (Note: previously named "Child Welfare Information Gateway OneReach Application")

How can Child Welfare Information Hotline callers get the right information faster without increasing staffing? The Children's Bureau runs the Children Welfare Information Gatewa…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW631OMB Individually Reported

ASPR TRACIE - Web search results improvement (prototyping stage)

Web search results improvement - ASPR TRACIE

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW722OMB Individually Reported

Site Audit AI Support (SAAIS) App

NIOSH conducts numerous post-market activities to ensure that respirator configurations approved by NIOSH remain protective. Among these activities are audits of the manufacturing…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW723OMB Individually Reported

Respirator Selection Logic (RSL) Copilot

Workers rely on NIOSH Approved respirators to protect them from inhaling high-consequence particulate, gas, and vapor hazards. Some examples of these respiratory hazards include:…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW724OMB Individually Reported

PPE Concerns Copilot

The PPE Concerns Mailbox received inquiries that NIOSH/NPPTL staff must review and respond to. To date, over 10,000 questions have been received with answers provided. Responding…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW747OMB Individually Reported

Resource Library Assistant

Users being able to find information related to program participation.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW755OMB Individually Reported

Independent Dispute Resolution (IDR) Eligibility Rules Engine

The current Independent Dispute Resolution (IDR) Technical Assistance (TA) process is very manual and time intensive which limits throughput.  The rules engine should significantl…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW811OMB Individually Reported

AI to Improve Public Access to the Administrative Appeals Process

More effectively leverage online resources to better assist the public and reduce the number of misfiled appeals submitted to the Departmental Appeals Board (DAB) via electronic f…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW991OMB Individually Reported

BDC Website Search

The AI provides natural language searching of BDC website information, making it easier for users to find relevant information.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-1OMB Individually Reported

Meeting Minutes Summary Tool

Manually creating meeting minutes and summaries is time-consuming and may result in inconsistent documentation of key discussion points and action items.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-12OMB Individually Reported

Office of Field Operations AI - Chat GTP, Bing CoPilot, or Google Gemini

Manual processing and analysis is resource-intensive and may lack the speed and consistency needed for effective operations.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-13OMB Individually Reported

Generative AI for SBA.gov product training

Staff need quick access to relevant information and guidance to efficiently respond to inquiries and make decisions.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-14OMB Individually Reported

AI for Small Business Development w/Copilot, Gemini or ChatGPT

SBA program managers need data-driven insights to identify at-risk 8(a) participants and predict growth trajectories to provide timely interventions and support.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-15OMB Individually Reported

ChatGPT for OMS Marketing

Staff need quick access to relevant information and guidance to efficiently respond to inquiries and make decisions.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-16OMB Individually Reported

Gemini AI for Strategic Planning

Manual processing and analysis is resource-intensive and may lack the speed and consistency needed for effective operations.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-17OMB Individually Reported

GovCon Match

Identifying trends and predicting outcomes requires analysis of complex data patterns that are difficult to assess manually.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-19OMB Individually Reported

Business Plan Creation

Manual processing and analysis is resource-intensive and may lack the speed and consistency needed for effective operations.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-2OMB Individually Reported

Business Development

SBA program managers need data-driven insights to identify at-risk 8(a) participants and predict growth trajectories to provide timely interventions and support.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-20OMB Individually Reported

Employee Center AI Search

Manual processing and analysis is resource-intensive and may lack the speed and consistency needed for effective operations.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-SBA-23OMB Individually Reported

Email, Document, and Composing AI Editor

Government communications require professional, clear, and error-free writing across diverse documents and correspondence. Manual proofreading is time-consuming and may miss subtl…

OMB Individually ReportedService DeliveryLow risk