Generative AI for SBA.gov product training
Description
Staff need quick access to relevant information and guidance to efficiently respond to inquiries and make decisions.
Detailed example
ChatGPT can serve as an interactive learning tool for training new and existing staff on MySBA Customers & Portal best practices, policies, and procedures through engaging and effective training modules.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Faster content creation, improved consistency, reduced staff time on routine writing tasks, and enhanced quality of generated content.
Audit / financial statement impact
Not high impact: This AI system does not meet the criteria of any of the six pillars that make up High Impact AI in Memorandum M-25-21.
Controls / human review
ATO: Yes; PIA: Not publicly available
Data needed
SORN / inside of MySBA products