FAS Vision Agentforce
The AI, specifically the "FAS Vision Agentforce" system, is intended to solve several key customer service challenges by automating and improving operations. Its primary purpose i…
ServiceNow Virtual Agent (Curie)
This use case is designed for use within GSA to allow employees to research IT issues presenting to their workstation or find a quick answer to an IT procedure.
GovCXAnalyzer
The AI is intended to enhance the analysis of customer experience (CX) data across government services. It aims to process structured and unstructured customer feedback to identif…
No-Code Text and Sentiment Analysis with XM Discover
The AI in this use case is intended to solve the problem of efficiently conducting text and sentiment analysis on qualitative feedback in a no-code environment. This allows GSA to…
Expedited Transfer of Program of Requirements into Test Fit Layouts and Concept Design Options
The AI is intended to solve the time-consuming process of generating initial test fit layouts and concept design options from program requirements, a task that traditionally takes…
National Computerized Maintenance Management System (NCMMS) AI Chatbot
The AI is intended to solve the problem of providing user support within National Computerized Maintenance Management System (NCMMS) (IBM Maximo) for facility managers, contractor…
PBS AI Chatbot Domain Enhancements
The AI chatbot is intended to solve the problem of siloed information and time-consuming research across various Public Buildings Service (PBS) domains, including Portfolio Manage…
SSA 800# Public Question & Answer Bot and OIG Hotline recording of fraud, waste and abuse.
The Q&A bot answers caller’s questions using approved FAQs found on SSA.GOV. Support is provided in both English and Spanish. Calls answered solely by the bot reduce the wait for…
Customer Insight Tool
SSA uses a survey system to deliver and manage customer surveys. Part of the deployed system includes an AI capability for performing text analytics for identifying and tracking c…
AI Comment Analysis
The AI comment analysis system supports the decision-making of SSA public comment reviewing staff by making preliminary designations as to whether a given public comment (or selec…
Evaluating Customer Feedback and Sentiments with AI
To leverage Natural Language Processing (NLP) and secure Large Language Models (LLM) on unstructured text data to identify actionable insights to drive customer improvement initia…
Consular Affairs FaceVACS
To automatically check passport photo quality during the Online Passport Renewal (OPR) process, providing instant feedback to ensure submitted images meet requirements.
Natural Language Processing (NLP) for Foreign Assistance Appropriations Analysis
Summarizing the key points of a lengthy report using AI.
Unaccompanied Children Program Policy & Procedure Research Tool
How can the Office of Refugee Resettlement (ORR) research the laws, standards, policies, and procedures applicable to monitoring visits more quickly while maintaining thoroughness…
Child Welfare Information Automated Inquiry System (Note: previously named "Child Welfare Information Gateway OneReach Application")
How can Child Welfare Information Hotline callers get the right information faster without increasing staffing? The Children's Bureau runs the Children Welfare Information Gatewa…
ASPR TRACIE - Web search results improvement (prototyping stage)
Web search results improvement - ASPR TRACIE
Site Audit AI Support (SAAIS) App
NIOSH conducts numerous post-market activities to ensure that respirator configurations approved by NIOSH remain protective. Among these activities are audits of the manufacturing…
Respirator Selection Logic (RSL) Copilot
Workers rely on NIOSH Approved respirators to protect them from inhaling high-consequence particulate, gas, and vapor hazards. Some examples of these respiratory hazards include:…
PPE Concerns Copilot
The PPE Concerns Mailbox received inquiries that NIOSH/NPPTL staff must review and respond to. To date, over 10,000 questions have been received with answers provided. Responding…
Resource Library Assistant
Users being able to find information related to program participation.
Independent Dispute Resolution (IDR) Eligibility Rules Engine
The current Independent Dispute Resolution (IDR) Technical Assistance (TA) process is very manual and time intensive which limits throughput. The rules engine should significantl…
AI to Improve Public Access to the Administrative Appeals Process
More effectively leverage online resources to better assist the public and reduce the number of misfiled appeals submitted to the Departmental Appeals Board (DAB) via electronic f…
BDC Website Search
The AI provides natural language searching of BDC website information, making it easier for users to find relevant information.
Meeting Minutes Summary Tool
Manually creating meeting minutes and summaries is time-consuming and may result in inconsistent documentation of key discussion points and action items.