OMB Individually Reported
ServiceNow Virtual Agent (Curie)
Exact public inventory row
Description
This use case is designed for use within GSA to allow employees to research IT issues presenting to their workstation or find a quick answer to an IT procedure.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Controls / human review
ATO: Not reported; PIA: Not published