OMB Individually Reported
GovCXAnalyzer
Exact public inventory row
Description
The AI is intended to enhance the analysis of customer experience (CX) data across government services. It aims to process structured and unstructured customer feedback to identify key themes, sentiments, and pain points, thereby improving government services.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Controls / human review
ATO: Not reported; PIA: Not published