150 matching use cases
OMB 2025 Individually Reported AI Use Cases ×Service Delivery ×
OMB-IND-NTSB-0002OMB Individually Reported

Semantic Similarity Text Search

Identifying relevent information in extensive library of historic accident investigation reports, evidence, and safety recommendations

OMB Individually ReportedService DeliveryLow risk
OMB-IND-PBGC - 016OMB Individually Reported

Media Content Generation

Content Creation Media Content ideation and drafting can be labor intensive

OMB Individually ReportedService Delivery
OMB-IND-REQ-2025-02155OMB Individually Reported

Application to AI services integration POC

AI Enablers (Enterprise solutions that enable AI to integrate into IT services infrastructures)

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1027OMB Individually Reported

Similar Opportunities (KNN)

Agencies do not receive the highest number of proposals from capable applicants as applications generally tend to come from the same set of applicants.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1028OMB Individually Reported

Applicant Help Chatbot

Answer user questions about Grants.gov

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1029OMB Individually Reported

GrantSolutions Text Analyzer Tool

Program staff authoring NOFOs need capabilities to simplify language and ensure NOFOs remain compliant with the Plain Writing Act of 2010.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1030OMB Individually Reported

GrantSolutions AI Writing Assistant

Program staff authoring NOFOs need capabilities to simplify language and ensure NOFOs remain compliant with the Plain Writing Act of 2010.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1031OMB Individually Reported

GrantSolutions Recipient Risk Tool

Grant managers need an efficient method to conduct risk assessments before issuing financial assistance awards to prevent fraud, waste, and abuse.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1032OMB Individually Reported

GrantSolutions Non?Competing Continuation Approval Tool

Grant managers need an efficient workflow to identify and analyze differences in non-competing continuation budgets and narratives from year to year.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1033OMB Individually Reported

GrantSolutions Helpdesk Agent

GrantSolutions users need an efficient method to get answers to their login and access-related questions.

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1034OMB Individually Reported

GrantSolutions Non?Competing Continuation Review Tool

Grant managers need an efficient workflow to identify and analyze differences in non-competing continuation budgets and narratives from year to year and ensure narratives promote…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW1161OMB Individually Reported

FAS Catalog Platform - Virtual Assistant

The AI is intended to solve the problem of users struggling to quickly find help and support documentation within the extensive FCP system. Currently, users often resort to contac…

OMB Individually ReportedService Delivery
OMB-IND-ROW1163OMB Individually Reported

AI in Public Experience (PX) Contact Center Services Blanket Purchase Agreement (BPA)

The AI is intended to solve the problem of high call, email, and chat volumes within the Public Experience (PX) Contact Center (CC) program, which currently handles over 2 million…

OMB Individually ReportedService Delivery
OMB-IND-ROW1165OMB Individually Reported

Login.gov: artificial intelligence technology used for detecting and mitigating fraud for remote unsupervised identity verification

The AI is intended to solve the problem of detecting and mitigating fraud, spoofing, or deepfakes introduced by the remote identity proofing process. Specifically, it aims to comp…

OMB Individually ReportedService Delivery
OMB-IND-ROW1180OMB Individually Reported

FAS Vision Agentforce

The AI, specifically the "FAS Vision Agentforce" system, is intended to solve several key customer service challenges by automating and improving operations. Its primary purpose i…

OMB Individually ReportedService Delivery
OMB-IND-ROW1182OMB Individually Reported

ServiceNow Virtual Agent (Curie)

This use case is designed for use within GSA to allow employees to research IT issues presenting to their workstation or find a quick answer to an IT procedure.

OMB Individually ReportedService Delivery
OMB-IND-ROW1185OMB Individually Reported

GovCXAnalyzer

The AI is intended to enhance the analysis of customer experience (CX) data across government services. It aims to process structured and unstructured customer feedback to identif…

OMB Individually ReportedService Delivery
OMB-IND-ROW1190OMB Individually Reported

No-Code Text and Sentiment Analysis with XM Discover

The AI in this use case is intended to solve the problem of efficiently conducting text and sentiment analysis on qualitative feedback in a no-code environment. This allows GSA to…

OMB Individually ReportedService Delivery
OMB-IND-ROW1194OMB Individually Reported

Expedited Transfer of Program of Requirements into Test Fit Layouts and Concept Design Options

The AI is intended to solve the time-consuming process of generating initial test fit layouts and concept design options from program requirements, a task that traditionally takes…

OMB Individually ReportedService Delivery
OMB-IND-ROW1195OMB Individually Reported

National Computerized Maintenance Management System (NCMMS) AI Chatbot

The AI is intended to solve the problem of providing user support within National Computerized Maintenance Management System (NCMMS) (IBM Maximo) for facility managers, contractor…

OMB Individually ReportedService Delivery
OMB-IND-ROW1196OMB Individually Reported

PBS AI Chatbot Domain Enhancements

The AI chatbot is intended to solve the problem of siloed information and time-consuming research across various Public Buildings Service (PBS) domains, including Portfolio Manage…

OMB Individually ReportedService Delivery
OMB-IND-ROW3104OMB Individually Reported

SSA 800# Public Question & Answer Bot and OIG Hotline recording of fraud, waste and abuse.

The Q&A bot answers caller’s questions using approved FAQs found on SSA.GOV. Support is provided in both English and Spanish. Calls answered solely by the bot reduce the wait for…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW3108OMB Individually Reported

Customer Insight Tool

SSA uses a survey system to deliver and manage customer surveys. Part of the deployed system includes an AI capability for performing text analytics for identifying and tracking c…

OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW3125OMB Individually Reported

AI Comment Analysis

The AI comment analysis system supports the decision-making of SSA public comment reviewing staff by making preliminary designations as to whether a given public comment (or selec…

OMB Individually ReportedService DeliveryLow risk