SEVP Response Center Chatbot - SID (SEVIS Interactive Dialog)
This use case intends to solve the problem of handling a high volume of routine inquiries from students and officials, which can overwhelm human agents and delay response times.
Burlington Finance Center Voice Bot
This use case intends to solve the problem of the manual and time-consuming process of handling routine bond inquiries.
USCIS Speech Translation Service
Provide efficient communication, consultations, and other live applicant interactions in USCIS offices.
AskTSA
The AI is intended to address several challenges within the AskTSA customer service process. These include reducing the time it takes for agents to respond to inquiries, improving…
Administrative & Productivity Support for IRC Resource Library
Long-term disaster recovery requires analyzing large amounts of information stored in multiple locations. IRC typically reviews past recovery plans and projects, available federal…
Program Integrity (RRAD-PI) AI Counter-Fraud Enhancement Measures
The AI use case aims to further expand and address RRAD-PI’s fraud detection and prevention challenges within disaster recovery programs. Specifically, it seeks to mitigate fraudu…
TSA Contact Center Virtual Assistant
The AI use case is designed to enhance customer service accessibility, improve operational efficiency, and provide valuable data insights to support TSA's mission and decision-mak…
BIA-GEO Assist
The Branch of Geospatial Support (BOGS) and Regional Geospatial Coordinators (RGCs) offer technical support to BIA and Tribal GIS users that participate in the DOI Enterprise Lice…
ePermits: Cognitive Search Capability
Current native search capabilities don't offer semantic search features that understand user intent and content meaning.
ePermits: Chatbot Implementation and Permit Application Wizard Tools
Users face significant difficulties when interacting with the system due to a lack of personalized experiences, delayed and imprecise query responses, poor application form guidan…
Implementation of Artificial Intelligence to Estimate Population Size of a Migratory Bird from Aerial Thermal Imagery [2024 INV#DOI-67]
Current survey approach has excessive variability that cannot be biologically explained. New approach is warranted to inform harvest management
AI-Powered Wildlife Monitoring on National Wildlife Refuges
For whooping crane, traditional survey approach is to estimate population size by conducting 6 repeated surveys due to limits of human observer surveys. Surveys of waterfowl are…
Assessment Inventory and Monitoring (AIM) Chatbot
The AIM program provides access to data from 73,000+ monitoring locations and offers tools, guidance, and workflows to support BLM staff in structured, repeatable data collection…
General Land Office Records Modernization
Using optical character recognition and natural language processing, the GLO system will automatically extract text and data elements from scanned land record documents that defin…
ServiceNow
ServiceNow automates IT helpdesk tickets triage and classification and can handle routine inquires and simple tasks to free up resources to focus on higher priority issues.
National Instant Criminal Background Check System
Time-intensive review of database search results
Aztec Learning Software
Provide learners with data driven course work in Aztec LMS.
Descript
AI synchronizes audio files to video
Wellsaid
AI converts text to speech audio that is used in social media, training videos, and audiobooks.
Text to Speech Conversion
Text to speech (Neural) for more realistic human sounding applications using natural language processing models.
Call Recording Analysis
Automatic analysis of recorded calls made to Benefits Advisors in the DOL Interactive Voice Repsonse (IVR) center. AI is used for Trend analysis and Sentiment Analysis
Workforce Recruitment Program (WRP) Website Chatbot Assistant
This use case cuts down on the number of emails that ODEP’s WRP team needs to respond to in their program inbox, wrp@dol.gov. It helps address routine questions with straightforwa…
NLP Processing tool for ILAB
The Natural Language Processing tool is intended to be a conversational query and synthesis tool that summarizes and synthesizes evaluation and technical assistance reports, as we…
AI Answers in Clearinghouse Network
AI Answers is a chatbot integrated into the Civic Roundtable platform that allows election officials to query AI about discussions and resources within the Clearinghouse Network.…