Workforce Recruitment Program (WRP) Website Chatbot Assistant
Description
This use case cuts down on the number of emails that ODEP’s WRP team needs to respond to in their program inbox, wrp@dol.gov. It helps address routine questions with straightforward answers without requiring WRP staff involvement. It also provides much faster responses to WRP applicants and stakeholders, who would otherwise need to wait 2-3 business days for WRP staff to write a response to their email.
Detailed example
Generate content from the WRP program
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
The chatbot helps the end user with basic information about the Workforce Recruitment Program and information on who to contact. This chatbot is managed by DOL staff. ODEP manages the script, while OCIO manages the technical aspects and updates to Amazon Lex.
Audit / financial statement impact
Read-only, informational chatbot: draws from authoritative sources and case-status data, makes no determinations
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Agency provided list of questions and answers.