ServiceNow
ServiceNow automates IT helpdesk tickets triage and classification and can handle routine inquires and simple tasks to free up resources to focus on higher priority issues.
National Instant Criminal Background Check System
Time-intensive review of database search results
Aztec Learning Software
Provide learners with data driven course work in Aztec LMS.
Descript
AI synchronizes audio files to video
Wellsaid
AI converts text to speech audio that is used in social media, training videos, and audiobooks.
Text to Speech Conversion
Text to speech (Neural) for more realistic human sounding applications using natural language processing models.
Call Recording Analysis
Automatic analysis of recorded calls made to Benefits Advisors in the DOL Interactive Voice Repsonse (IVR) center. AI is used for Trend analysis and Sentiment Analysis
Workforce Recruitment Program (WRP) Website Chatbot Assistant
This use case cuts down on the number of emails that ODEP’s WRP team needs to respond to in their program inbox, wrp@dol.gov. It helps address routine questions with straightforwa…
NLP Processing tool for ILAB
The Natural Language Processing tool is intended to be a conversational query and synthesis tool that summarizes and synthesizes evaluation and technical assistance reports, as we…
AI Answers in Clearinghouse Network
AI Answers is a chatbot integrated into the Civic Roundtable platform that allows election officials to query AI about discussions and resources within the Clearinghouse Network.…
Voice of the Customer
The Office of the Chief Financial Officer, Customer Experience Team works across the department to develop a deep understanding of who our customers are and how we can best serve…
Email Assistant
The Federal Housing Administration (FHA) Resource Center is receiving a surge of an unprecedented number of emails requests in the contact center and needs a way to reduce the ema…
FHA Resource Center Chatbot
Expanding the ability to answer calls with a Virtual Assistance Chatbot and Voice Bot on the Interactive Voice Response system 24/7 at the Federal Housing Administration (FHA) Res…
Machine Learning for Entity Matching
This AI use case addresses a critical data quality challenge within NASA’s enterprise Salesforce platform by enabling NASA to accurately merge extremely large institutional datase…
Automated Data Normalization for Institutional Records
This AI use case aims to automate the cleanup, transformation, and normalization of large institutional datasets that feed into NASA’s enterprise Salesforce platform. Currently, p…
Automating Data Stewardship for Temporary Account Reconciliation
This AI use case focuses on automating the manual review and verification process for temporary “write-in” accounts submitted by external users within NASA’s agency-wide enterpris…
Ask Tech Port
Ongoing development and enhancement of the NASA Technology Portfolio Management System (TechPort) "AskTechPort" generative AI tool. AskTechPort leverages the TechPort data set of…
Enhancements to T-Rex and D-Rex
Enhancement and further training of the NASA Technology Taxonomy and Target Technology Destination recommendation systems, known as T-Rex and D-Rex respectively. T-Rex and D-Rex a…
Categorizing Grant Subjects from Grant Applicants
Faster categorization of grants
External "Public Facing" Chatbot
Public service chatbot to provide responses to grant applicant and NEA constituent questions
Semantic Similarity Text Search
Identifying relevent information in extensive library of historic accident investigation reports, evidence, and safety recommendations
Application to AI services integration POC
AI Enablers (Enterprise solutions that enable AI to integrate into IT services infrastructures)
Similar Opportunities (KNN)
Agencies do not receive the highest number of proposals from capable applicants as applications generally tend to come from the same set of applicants.
Applicant Help Chatbot
Answer user questions about Grants.gov