Call Center Knowledge Navigator
1. Inaccurate transcription of phone calls by the current system. 2. Need for enhanced time-to-effectiveness for new employees of the Education Call Center. 3. Improvements to qua…
National Training Team | Schools — FAQ Gen AI Dashboard
Categorization of large volume question submissions with suggested generated answers based on past-provided information.
Automated Decision Support
Identify medical evidence for claims processing. Automated Decision Support (ADS) is the utilization of technology to maximize operational efficiency by reducing administrative ta…
Mail Automation Services
Mail Automation Services (MAS) is an if-this-then that (ITTT) logic-based service which is utilized to process inbound mail across the VBA enterprise, including the receipt of cla…
Master Claims Assistance Tool (M-CAT)
M-CAT is designed to automatically classify, extract, and validate critical information from diverse regulatory and/or policy references. This includes the automation of complex d…
Pension Optimization Initiative (POI)
VBA’s POI is a transformative effort that seeks a Managed Services Provider (MSP) to convert an existing manual business process into automated processing of Pension, Dependency I…
Smart Claim Check
Smart Claim Check (SCC) reduces avoidable claims processing errors by addressing the problem of manually reviewing extensive documentation by Veterans Service Representatives (VSR…
Automated Ratings Summarization
We are attempting to reduce the claims backlog and processing time. Additionally, there is a large volume of documentation on a Veteran's record - this tool is intended to reduce…
Generative Annotations
Veteran Service Representatives (VSRs) are required to annotate documents relevant to a Veteran claim so that subsequent reviewers are able to quickly reference information to mak…
Smart Pension Automation
Reduce the overall average of days to complete a pension related benefit claim. Currently, there is a batch claim processing system in place with Pension Automation that leverages…
Predictive Claims Processing Capability POC
Faster claims decisions for Veterans by predicting/performing claims adjudication without the need for a rules engine
AICES
1. Reduce the backlog and processing times, minimize unnecessary in-person exams, and address workflow inefficiencies. 2. Reduce the burden of travel on veterans and expedite the…
VBA Mail Management Services (MMS) - Modification
We are shifting data capture from back-office processing to the point of first contact. The system validates VA forms in front of the user interactively as it is being submitted,…
Smart Ratings Recommendation
Due to the rating decision's dependence on the preceding steps of the rating process, there is often a backlog of claims and significant rework required to complete a rating on a…