OMB Individually Reported
Virtual Benefits Assistant
Low riskExact public inventory row
Description
Virtual Assistant is designed to answer questions on how to navigate the site and answer general questions
Detailed example
The system provides general responses and employees have the option to speak to a representative if they have more detailed questions.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Get general answers on benefits and links to reference materials for additional information or benefits contact information
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Internal – Thrift Plan and Retirement Plan Documentation