Human Resource Chatbot
Description
Generative AI chatbot grounded in SSA Personnel Policy Manual and other HR related documents that provides HR staff with the ability to search HR policy and related documents using natural language to answer SSA employee inquiries, analyze policies and HR law, and create needed updates to personnel documentation.
Detailed example
Chatbot responses to users prompts that are grounded in SSA HR policy data and other associated HR documents.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Reduce the time to retrieve HR policy information by allowing HR staff to ask HR policy-related questions using natural language and follow-up questions to refine responses. Provide the ability to analyze HR policy documents as well as more quickly respond to HR inquiries from SSA employees.
Controls / human review
ATO: No; PIA: Not published
Data needed
No agency data was used to train the model, however the HR Chatbot has a RAG level of HR documents which grounds the HR Chatbot responses in HR data only.