VA Health Connect (VAHC) Customer Relationship Management (CRM) - contact quality analysis

There are very few tools available to evaluate the content of a Clinical Contact Center (CCC) Contact to provide insight into the purpose, tenor of the call, satisfaction of the V…

VBA Mail Management Services (MMS) - Modification

We are shifting data capture from back-office processing to the point of first contact. The system validates VA forms in front of the user interactively as it is being submitted,…

Integration of Provar Manager with VA GPT

Streamline the creation of test cases. This approach saves time, reduces manual effort, and ensures that testing is both efficient and aligned with project's goals.

BillieGPT POC

It will exist to assist School employees (School certifying officials) in general use, policy, and procedures for handling Veterans cases from the school's perspective. Gives info…

ECC Automated Knowledge Management

Currently, teams manually review and update Knowledge Articles, often without clear prioritization. This leads to rework, inefficiencies, and missed opportunities to align knowled…

AI + Digital Process Automation (DPA) Business Process Flow Improvement Solution for Contract Closeout Modernization – Pilot Project

The AI and Digital Process Automation (DPA) solution pilot for the VA's Strategic Acquisition Center aims to modernize the manual and labor-intensive federal acquisition contract…

AI Incident Management

The proposed AI system, referred to as the AI Incident Management (AIM), is designed to aid in faster problem determination and remediation during High Priority (HPI) and Critical…

Custom GPT for Network Operations and Automation (Wide Area Network)

This solution will be able to: 1. Information Retrieval: Query our router database and backup configurations to answer questions about network topology, device status, and config…

Policy Knowledge Base

VA cybersecurity staff are challenged of managing and staying updated with an extensive array of documentation related to policies, processes, directives, and frameworks, which ar…

PII in Foreign Medical Program (FMP) Faxes

Improve processing speed in identifying and processing multiple language claim forms and improve the speed and accuracy of such claims.

Auto Doc ID

The purpose of the tool is to convert inbound images into a standard format that is required for downstream processing for auto document classification and OCR/Data Extraction. A…

Laboratory Procedure AI Search Assistant

Artificial intelligence is set to reduce the time needed to find a procedure and, within that procedure, an answer to a posed question.

AI-Enhanced Call Center

CHAMPVA Automation

The AI solution is designed to eliminate the manual data entry burden associated with processing CHAMPVA applications. Each application previously required up to 61 administrative…