Proactive Triage and Analysis of Hearings (PATH)
This AI use case flags high likelihood favorable claims and refers them to human adjudicators for further review to determine eligibility for on-the-record hearing decisions.
Quick Disability Determinations Model
Used to screen initial applications to identify cases where a favorable disability determination is highly likely and medical evidence is readily available to prioritize this work…
Mobile Wage Reporting
Uses AI to extract text/data from scanned images/documents representing pay stubs or payroll information to enable faster processing.
SSA 800# Public Question & Answer Bot and OIG Hotline recording of fraud, waste and abuse.
The Q&A bot answers caller’s questions using approved FAQs found on SSA.GOV. Support is provided in both English and Spanish. Calls answered solely by the bot reduce the wait for…
Generative Artificial Intelligence (AI) for Analytic Insights
Generative AI model to analyze SSA's National 800 Number and Field Office call transcripts as well as Interactive Voice Response (IVR) system call logs to provide insights into ca…
PolicyNet Plain Language Search Engine
The system is designed to help users quickly find relevant information, improving efficiency and customer service. Ongoing enhancements and data analysis support more accurate and…
Speech to Text Video Transcription
Generate transcript from recorded audio of disability hearings
Customer Insight Tool
SSA uses a survey system to deliver and manage customer surveys. Part of the deployed system includes an AI capability for performing text analytics for identifying and tracking c…
Benefit and Earnings Public Use File
Generate high fidelity synthetic benefits and earnings data for external researches to support policy research and decision making while protecting privacy.
Therapy Chatbot - Text-Based Mental Health Support for SSA Employees
This AI use case is a therapy chatbot that employees can access on their own personal devices and is designed to provide confidential, immediate mental health support to employees…
Agency Support Companion (ASC) chatbot
Generative AI model to create content, summarization and research capabilities
Data Governance Product (DGP) - Data cataloging and predictive analysis of data assets.
Vendor built in AI engine for data cataloging to automates the discovery, classification, and curation of data assets. And also provides predictive insights for data asset analyti…
Intelligent generation of modernized code.
The module uses AI techniques such as cluster analysis, pattern matching, templates, and programming language models to generate modernized code in a new target language. These AI…
Policy Assistance Tool (PAT)
The system is designed to help employees quickly and easily find accurate policy information, improving efficiency and the user experience for those who need to access agency poli…
Application Observability Support
To assist OCIO users in monitoring critical applications for performance and availability management on premises and in the cloud environment. AI is used to create a baseline bas…
Coding Assistance
Increase developer efficiency through faster coding, time savings and cost reduction.
Mainframe code modernization assistant
Increase developer efficiency through faster coding, time savings and cost reduction.
Training Interaction Simulator
Employees do not have an avenue to practice interactions with a variety of clients/coworkers with a range of attitudes.
Vocational Assessment Assistant Tool (VAAT)
The AI is intended to address the problem of a manual, time-consuming, and expertise-dependent process for researching job codes and analyzing transferable skills, which can resul…
Digital Identity Verification Services
The AI is intended to solve the problem of securely verifying and authenticating individuals’ identities online, ensuring that users can prove and share their identity safely for…
Enterprise Ticketing System (ETS)
This AI use case consolidates searching capabilities across multiple applications and portals to help employees find and locate the appropriate form to submit a request or problem…
Human Resource Chatbot
Generative AI chatbot grounded in SSA Personnel Policy Manual and other HR related documents that provides HR staff with the ability to search HR policy and related documents usin…
General Use Chatbot
Generative AI model to create content, summarization, analyzation and research capabilities
Training Audio and Video Generation
Generative AI model to create audio and visual content for SSA training products