OMB Individually Reported
Enterprise Ticketing System (ETS)
Low riskExact public inventory row
Description
This AI use case consolidates searching capabilities across multiple applications and portals to help employees find and locate the appropriate form to submit a request or problem they may have.
Detailed example
The output is a list of request forms with a link to open each form in its respective system.
AI / analytics pattern
Other
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
The use care reduces the time and complexity involved with locating request forms.
Controls / human review
ATO: No; PIA: Not published