Policy Assistance Tool (PAT)
Description
The system is designed to help employees quickly and easily find accurate policy information, improving efficiency and the user experience for those who need to access agency policies.
Detailed example
Chatbot responses to users that are grounded in SSA policy data and provide links to policy documents referenced in the response. Management information reports, in the form of a dashboard.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
The system is expected to make it faster and easier for users to access accurate and up-to-date policy information. This will improve efficiency, streamline processes, and enhance service delivery, supporting the agency’s mission and benefiting the general public.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Model used data from internal sources for performance and evaluation purposes